Personal Data Policy

For the DIMOCO group

DIMOCO takes data protection very seriously and as such, We will process the information (including personal data) that You provide Us with utmost care and confidentiality in accordance with this Personal Data Policy for the DIMOCO Group Website (the “Policy”) as well as applicable laws. This Policy provides You with the information about essential aspects of data processing at DIMOCO.

1. General information

DIMOCO Group websites are operated by DIMOCO Payments GmbH, a company incorporated under 199901y of the company register of the Regional Court of Wiener Neustadt, Austria, having its registered offices at Campus 21, Europaring F15/302, 2345 Brunn am Gebirge, Austria. As such, DIMOCO Payments GmbH is to be seen as being the controller of any personal data collected via the DIMOCO Group websites.

For the purposes of this Policy:

  1. DIMOCO Group websites” shall mean all web pages accessible under the domain “dimoco.eu” as presented in the relevant Terms of Use.
  2. any reference to “You” or “Your” shall mean the visitor of the DIMOCO Group Website.
  3. any reference to “DIMOCO” , “We” , “Us” or “Our” shall mean the entities of the DIMOCO group of companies, in particular:
  • DIMOCO Payments GmbH
  • DIMOCO Messaging AG
  • DIMOCO Research Center GmbH

2. What data will be processed?

Depending on the circumstances and the functions offered on the DIMOCO Group websites that You decide to use, the following categories of personal data might be processed:

  • When visiting the DIMOCO Group websites: Log-files created automatically upon Your visit, that include name of the webpage(s) You accessed, the date and time of Your request, the type and version of Your browser, Your operating system, the URL-address that directed You to the DIMOCO Group websites and Your IP address.
  • When completing a contact form: Name, contact data (such as e-mail address, phone number, ) as well as data related to the company You are representing.
  • When downloading information materials from the DIMOCO Group websites: Name, gender, contact data (such as e-mail address, phone number, ) as well as data related to the company You are representing.

3. What is the purpose of the data processing?

Depending on the circumstances and the functions offered on the DIMOCO Group websites that You decide to use, We will process the relevant personal data provided by You exclusively for following purpose(s) (the “Purpose”):

  • When visiting the DIMOCO Group websites: Gathering statistical data, optimisation of the functionality of DIMOCO Group websites, protection of the DIMOCO Group websites against unlawful and criminal attacks.
  • When completing a contact form: Assessment and exploration of potential business cooperation, including contacting You directly.
  • When downloading information materials from the DIMOCO Group websites: Delivery of requested materials, assessment and exploration of potential business cooperation (including contacting You directly) and statistical analysis.

4. How will the data be processed?

The personal data You provide Us will be kept confidential and will be processed with due care, appropriately and in a way adequate to the relevant Purpose expressly stated in this Policy. The data will be processed in compliance with applicable laws, in particular the General Data Protection Regulation (GDPR) of the EU as well as with the relevant provisions of the Austrian national law. The confidentiality and security of Your data is secured by appropriate technological and organizational means.

Please be advised that the information gathered by the log-files automatically created is not at any point used in a way that could allow an identification of specific users.

The DIMOCO Group websites also uses small text files (cookies) that enable the storage of device-specific information on the system on Your PC, laptop, tablet, mobile phone, etc. Cookies do not cause any damage to Your device and do not contain or store any personal data (e.g. name, e-mail, phone number, etc.). Some cookies are saved on Your device and stay there until manually deleted. The cookies are used in order to recognize Your browser the next time You visit the DIMOCO Group websites as well as to optimize its functionality.

Please note that You can change the preference of Your browser at any time, such that You are informed in case that cookies are being used and have the possibility to allow the use thereof on a case-to-case basis. Please be advised that the deactivation of cookies could limit the functionality of the DIMOCO Group websites.

5. Who has access to your data?

Unless otherwise specifically stated, no personal data that You provide Us for any of the Purposes stated in this Policy will be made available or transmitted to any third party without Your express permission.

Where it is necessary in order to respond to a request You made via the DIMOCO Group websites, Your personal data might be transferred to another DIMOCO company (e.g. where you send a request to the wrong DIMOCO company).

6. How long will your data be processed?

Depending on the circumstances and the functions offered on the DIMOCO Group websites that You decide to use, Your relevant personal data will be stored for the following period:

  • When visiting the DIMOCO Group websites: All data will be automatically erased 26 (twenty-six) months following Your visit.
  • When completing a contact form: All data provided by You will be automatically erased from our data base 6 (six) months following their receipt by DIMOCO. This period can be extended accordingly, if such extension is necessary for maintaining contact between You and DIMOCO.
  • When downloading information materials from the DIMOCO Group websites: All data will be automatically be erased 6 (six) months following Your request. This period can be extended accordingly, if such extension is necessary for maintaining contact between You and DIMOCO.

7. Your permission and rights

The processing of Your data is based on Your voluntary consent given expressly for a specific Purpose (article 6 (1) (a) GDPR) as well as Our legitimate interest (article 6 (1) (f) GDPR), such as marketing and security of network and information. We are not permitted to and shall not process any of Your personal data without Your consent or without having such legitimate interest.

Even though the provision of certain information for the realisation of a specific Purpose might be stated as being “required”, please note that You are by no means under any legal obligation to disclose such information to Us. Please be advised, however, that the non-provision of the information stated as being “required” could have the result that We will not be able to process Your request.

You should know that You have the following rights with respect to the personal data that You provide Us:

  • You have the right to limit or withdraw the consent You gave Us to process Your data and/or request the deletion thereof. If You should choose to limit the consent You originally gave Us, then We will act in accordance with Your instructions. If, however, You should choose to withdraw Your consent entirely, We will cease to process Your data immediately and will delete Your data accordingly.
  • You have the right to request Us to inform You about the personal data We have stored about You.
  • You have the right to request Us to amend any incorrect data that We have stored about You.
  • You have the right to data portability, which means that upon request, We will transfer Your data to a third party that You nominate.
  • You have the right to lodge a complaint to the Austrian Data Protection Authority (Datenschutzbehörde) in the event that You are of the opinion that a breach of data security has occurred.

You can exercise the aforementioned rights at any time.

If You have any questions about Our data security please do not hesitate to contact Us:

DIMOCO Payments GmbH

E-mail Carrier Billing:
DCB_DataProtection@dimoco.eu 

E-mail Payment Services: 
DPS_DataProtection@dimoco.eu 

Telephone: +43 1 33 66 888 – 0

DIMOCO Messaging AG

E-mail: DME_DataProtection@dimoco.eu 

Telephone: +43 1 33 66 888 – 0

DIMOCO Research Center GmbH

E-mail: DRC_DataProtection@dimoco.eu

Telephone: +43 1 33 66 888 – 0